Blog

🦃 Happy Thanksgiving from the StellarStay Family

Happy Thanksgiving from the StellarStay Family!

Thanksgiving is a moment to pause, breathe, and appreciate the people and experiences that shaped our year. Whether you’re celebrating around a lively dinner table or enjoying a peaceful getaway, today is all about gratitude, connection, and comfort.

At StellarStay, we want to take this opportunity to express our heartfelt thanks to everyone who makes our growing community possible:

⚠️ Airbnb’s Review System Is Not Truly Accountable: When a Simple Mistake Exposed a Broken Policy

Airbnb is broken

At StellarStay, we’ve always believed that Airbnb’s success depends on fairness, transparency, and the protection of both guests and hosts. But what happens when Airbnb fails to uphold its own rules—rules designed to ensure trust and authenticity on the platform?

This is our story.

🏡 A Simple Mistake Turned Into a Nightmare

A guest, Fabiola, stayed at our property Darvany Haven for one night.

📦 Why StellarStay Doesn’t Allow Mail or Package Deliveries to Our Properties

Why StellarStay Doesn’t Allow Mail or Package Deliveries to Our Properties

At StellarStay, we love making every stay smooth and stress-free — but there’s one area where we have to draw a clear line: mail and package deliveries.

We understand how convenient it might seem to send something ahead of your trip, but allowing mail delivery to vacation rentals creates a surprising number of risks for both guests and property owners. That’s why we don’t allow packages to be sent to any of our properties unless you’ve received explicit permission from our team.

🪐 Simplifying Airbnb Fees: What StellarStay Hosts Need to Know (Effective Oct 27, 2025)

Simplifying Airbnb Fees: What StellarStay Hosts Need to Know (Effective Oct 27, 2025)

Starting October 27, 2025, Airbnb will roll out a new, simplified single service fee structure. While this change may sound technical, here’s the good news — nothing changes for guests except for a clearer, more transparent price breakdown.

Let’s take a closer look at what this means for you as a StellarStay host or owner.

🏔️ Colorado STR Summit 2025: Where Heart Meets Strategy

Colorado STR Summit 2025: Where Heart Meets Strategy

If you’re a short-term rental host, property manager, or industry partner in Colorado, mark your calendar for Saturday, November 15, from 10:00 AM – 4:30 PM MT. The Colorado Short-Term Rental Association (COSTRA) is hosting the annual Colorado STR Summit in Denver — and this year’s theme, “Where Heart Meets Strategy,” promises to bring together the best minds and biggest hearts in the STR community.

💬 How to Fairly Rate Communication on Airbnb: A Friendly Guide for Thoughtful Guests

💬 How to Fairly Rate Communication on Airbnb: A Friendly Guide for Thoughtful Guests

When it comes to Airbnb reviews, “Communication” is one of the most misunderstood categories. It’s not about whether you liked every message — it’s about how clearly, promptly, and responsibly the host communicated.

We’re a Superhost Again — Thanks to You! 🌟

We’re a Superhost Again — Thanks to You! 🌟

We’re beyond excited to share some incredible news — we’ve officially earned Airbnb Superhost status once again! 🎉

This recognition isn’t just about badges and ratings; it’s a reflection of the trust, respect, and connection we’ve built with every single guest who’s walked through our doors. Your positive energy, thoughtful feedback, and kind words have helped us reach new heights — and we couldn’t be more grateful. 💛

Why Guests Can’t Return to Pick Up Forgotten Items — and How We Handle Lost & Found

Shipping

Before you check out, please take a few moments to look through every part of the home — closets, drawers, under beds, bathrooms, and kitchen counters — to make sure you’ve packed up everything that’s yours. A quick double-check can save you the hassle of realizing something special got left behind once you’re already on your way.

Why We Keep All Guest Communication on the Airbnb or VRBO Platform

Why We Keep All Guest Communication on the Airbnb or VRBO Platform

At StellarStay, we work hard to provide a seamless, transparent, and secure experience for every guest. A recent exchange with one of our guests — and many stories from seasoned hosts on popular discussion boards — illustrates why it’s critical for both guests and hosts to keep all communication inside the Airbnb platform.

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