At StellarStay, we’re passionate about creating amazing experiences for our guests, and we truly enjoy going the extra mile whenever we can. We love seeing families and friends come together, and we know that plans sometimes shift. However, there are moments when we have to gently say “no”—not because we want to, but because we’re bound by platform policies and the responsibility we carry as stewards of someone’s home.
When you walk into your Airbnb, there’s nothing quite like that fresh, clean feeling—beds made, floors shining, and everything in its place. Cleanliness matters. A lot. And trust us—your host cares just as much as you do. But sometimes, nature, weather, or regional quirks play a little role in how things look or feel. So let’s talk about how to keep your review fair, thoughtful, and helpful for everyone.
Leaving a review after your stay is one of the most helpful things you can do — both for fellow travelers and for the hosts who put their heart into creating memorable experiences. But when it comes to Airbnb’s Accuracy category, many guests aren’t quite sure what they’re really being asked to rate.
Booking a vacation rental on platforms like Airbnb or VRBO can be exciting—you’re one step closer to your getaway! But we’ve seen time and time again how a little oversight at the booking stage can lead to big frustration later. Whether it’s confusion over the cancellation policy, surprise fees, or unexpected house rules, these issues often stem from skipping the fine print.
At StellarStay™, we want your travel experience to be smooth from start to finish. So here’s a friendly guide to help you avoid common pitfalls and book with confidence:
When it comes to leaving a review after your Airbnb stay, every star counts. Your feedback not only helps future travelers, but also directly affects the host’s standing on the platform. While most of the rating categories are pretty straightforward, one often causes confusion: Location.
Big news, big dreams, and a bold new chapter — we’re thrilled to announce that HomieBees is now officially StellarStay™!
Since launching our website in September 2021, HomieBees has been on an incredible journey — built on heart, hustle, and a passion for delivering unforgettable stays. From day one, we set out to create something special, and thanks to our amazing guests, homeowners, and team, HomieBees quickly grew into a name people could trust and celebrate.
We take great pride in providing our guests with luxurious and comfortable retreats across various locations in multiple states, all while maintaining respectful relationships with the local communities. Unfortunately, a recent experience at one of these properties, The Stilt House, has underscored the vital importance of adhering to house rules, local laws, and rental platform policies.
Recently, one of our guests, Stephen, faced a challenging situation. Due to severe weather, his flight was canceled, preventing him from reaching The Park House. Unfortunately, Airbnb determined that Stephen’s situation did not qualify for their Major Disruptive Events policy, which can sometimes provide compensation for extraordinary circumstances. Stephen also didn’t have travel insurance to cover his unexpected expenses and, despite our offer to cancel his reservation as soon as possible so we could try to rebook the dates, he chose to keep the booking active. Since his reservation wasn’t canceled, it was considered a standard booking, and we received the full payment as usual, even though Stephen never made it to the property.
Here at StellarStay, we’re passionate about creating truly special stays for our guests, but every now and then, we have to make tough decisions to protect the quality experience we promise. Recently, a guest named Roy booked with us, requested an early check-in, questioned the cleaning fee, and asked for further discounts on what was already a great rate. When we politely declined and chose to cancel his reservation, he seemed surprised and even apologized, hoping to rebook. While we’re grateful for his interest, we ultimately decided it was best to stand by our decision.
We are thrilled to announce that The Stilt House, one of our most unique properties, has been officially listed on PlumGuide! Known for its rigorous vetting process and commitment to high-quality stays, PlumGuide is a prestigious platform that only accepts a small fraction of homes. After careful consideration, The Stilt House has been recognized for its exceptional character and amenities, and we couldn't be more excited to share this accomplishment with you.