Blog

At StellarStay, we take the check-in process seriously. It’s the first real interaction guests have with the space — and when done right, it sets the tone for a wonderful stay. That’s why we offer clear communication, easy access, flexible options, and a warm welcome.

So when a guest gives 4 stars in the “Check-in” category even though everything went smoothly — it raises a fair question: What went wrong?

Let’s take a look at how to rate this category accurately and fairly.

At StellarStay, we know that most guests want to leave helpful and honest reviews — and we love that! Reviews guide future travelers and help hardworking hosts improve.

But there’s one rating category that often causes a bit of confusion (and, sometimes, a little unintentional harm):

VALUE

Let’s talk about what it really means — and how to rate it in a way that’s both fair and kind.

We believe success in short-term rentals doesn’t come from chasing every booking. It comes from protecting the properties we’re entrusted to manage, maintaining high standards, and cultivating respectful relationships between guests, hosts, and homeowners. In fact, it’s exactly this discipline that allows us to create long-term profitability—not just for us, but for the owners who’ve trusted us with their homes.

At StellarStay, we’re passionate about creating amazing experiences for our guests, and we truly enjoy going the extra mile whenever we can. We love seeing families and friends come together, and we know that plans sometimes shift. However, there are moments when we have to gently say “no”—not because we want to, but because we’re bound by platform policies and the responsibility we carry as stewards of someone’s home.